Privacy Policy

Scope

This policy applies to the ORBISE website, inquiry forms, initial diagnosis conversations, and consulting projects where you provide information to us.

• If you communicate with us through a third-party platform, email, CRM, or collaboration tool, that provider may also process data under its own policy.
• This policy does not cover third-party websites, warehouse systems, carrier systems, or marketplace back offices that we do not control.

Information We Collect

When you submit a request or work with us on a project, we may collect information directly related to the business inquiry.

• Company, brand, name, role, email, phone number, or other contact details.
• Target markets, sales platforms, warehouse or 3PL setup, return flow, exception types, and support pain points.
• Order samples, process screenshots, SOPs, support scripts, exception records, or project files that you choose to provide.
• Basic website usage information, such as visited pages, device type, browser type, and referring page, to understand site performance.

How We Use Information

We use the information to understand your after-sales and logistics issues, prepare consulting recommendations, coordinate project work, and maintain business records.

• Respond to inquiries, arrange diagnosis calls, and confirm scope and priorities.
• Analyze workflow gaps across returns, warehouses, logistics, marketplace disputes, and support collaboration.
• Prepare SOPs, ownership matrices, status tables, exception rules, support language, or service-provider coordination recommendations.
• Maintain security, compliance, finance, contract, and project delivery records.

Sharing

We do not sell personal information or use inquiry materials for unrelated advertising resale.

• If delivery requires an overseas warehouse, carrier, outsourced support team, CRM, email, cloud storage, or collaboration provider, information is shared only as needed for that purpose.
• We may disclose information when required for legal, regulatory, dispute, contract, or security reasons.
• Before sharing, we aim to limit the data to what is directly relevant to the project objective.

Cross-Border Processing

Cross-border after-sales and logistics consulting may involve teams, warehouses, carriers, and tools in different countries or regions.

• Information you submit may be accessed, stored, or processed outside your region.
• We take reasonable steps based on the project context to limit access and reduce unnecessary data movement.

Retention

We keep inquiry and project information only for as long as needed for communication, service delivery, legal compliance, financial records, and business administration.

• If an inquiry does not become a formal project, we may keep the record for a reasonable business period for follow-up.
• Formal project materials may be retained for contract, accounting, compliance, and dispute-handling needs.
• When information is no longer needed, we delete it, anonymize it, or archive it with restricted access.

Security

We use reasonable organizational and technical measures to protect information against unauthorized access, misuse, loss, or disclosure.

• Access is limited to people or providers who need the information for the project.
• Sensitive project materials should use controlled links, permission management, and appropriate file classification where possible.
• No internet transmission or cloud storage can be guaranteed as perfectly secure, so avoid submitting unnecessary sensitive information through forms.

Your Choices

You may ask to access, correct, or delete contact details and project communication you submitted, except where retention is required for legal, contractual, compliance, or dispute-handling reasons.

• You may ask us to stop using your information for later marketing or project follow-up.
• If you submit information on behalf of a company, make sure you are authorized to share that business information.

Contact

For privacy-related questions, or to request access, correction, or deletion of submitted information, contact ORBISE Global Holdings Limited through the inquiry form on the website.